KENNEDY BODY SUGARING LATE ARRIVAL AND CANCELLATION POLICY
We are proud to provide you with an appointment card and a courtesy call 1-2 weeks prior to your scheduled appointment. Your appointments are very important to the Team at Kennedy Body Sugaring, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations.
Changes or cancellations may be made with required notice as specified below
As a courtesy, we may call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, kindly understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Should the client be 15 minutes late or more and the service can’t be completed within the remaining time allowed, the client will be required to pay for their full service.
Depending on the service booked and the remaining time available a partial service may be offered. However, the full cost of the service booked will be charged to the client e.g A 45 minute skin treatment may be reduce to a 30 minute Skin treatment or less but the full cost will be charged to the client. In lieu of the original service booked, an alternate service that maybe completed within the remaining time allotted may be offered. However, the full cost of the original service would be charged to the client. It will be at the discretion of the skin therapist.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
Clients must notify Kennedy Body Sugaring of a cancellation minimum 24 hours prior to their scheduled appointment time to avoid being charged for their service.
In the event of a cancellation within 24 hours or prior to the appointment, a charge of 50% of the service(s) will be applied.
Please pamper me services require 48 hours cancellation notice to avoid a $50 charge.
Weddings and upstyling appointments require 7-30 days cancellation notice or else deposit will not be refunded.
No Call No show
In the event that the client does not notify Kennedy Body Sugaring of a cancellation and the client does not attend the services, the full cost of the service(S) will be applied and must be paid upon the client’s next visit.
These policies have been implemented to ensure an efficient business to service you in a timely fashion. This policy will free up more availability and help provide optimal service for every client at Kennedy Body Sugaring.
Clients Receive Discounts When Salon Cancels
Kennedy Body Sugaring management stands by its policies, we feel that it is only fair that we honor the same policies to our clients, if in any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will honor 50% off on your next service. But, if the cancellation is due to situations that are out of our hands such as power outage, unfortunate incidence, etc… that requires the salon to be closed during regular business hours, we would gladly reschedule your appointment. The 50% discount will not apply.